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Hand over an evening.

Tuesday, twenty to ten. A beautician has six messages waiting. Hand them to Laura one at a time, or all at once.

A sofa at twenty to ten: a phone face down on the arm, a mug of tea, nobody there. The same sofa the next morning at eight: daylight, the throw folded, nothing left on the arm.
Illustration: not Laura's work or a client's home.
Example: fictional

MessagesTuesday, 9.40pm

  • PriyaToday, 6.12pm

    Hi! Could I book a brow tint on Wednesday, any time after 5?

    Booking request

    Reply drafted, booking madeHi Priya, Wednesday at 5.30pm is yours. See you then.

  • JoToday, 7.03pm

    Is Thursday at 3 free for a facial?

    Booking request: clashes with Thursday 3pm

    Reply drafted, clash movedHi Jo, 3pm on Thursday has just gone. Would 4.30pm suit? It's held for you until tomorrow.

  • MarthaToday, 8.20pm

    Can I move Friday's nails to the morning?

    Booking request

    Reply drafted, booking movedHi Martha, done: Friday at 10am instead of 2pm.

  • EllieToday, 9.05pm

    Two lash lifts on Saturday, for me and my sister?

    Booking request

    Reply drafted, booking madeHi Ellie, Saturday at 11am and 11.45am, back to back.

  • DanLast Wednesday

    Do you sell gift vouchers? It's for my mum's birthday.

    Enquiry, still waiting

    Reply drafted, enquiry loggedHi Dan, sorry for the wait. Yes: here's how vouchers work, and when they can be used.

  • GraceLast Thursday

    Do you do make-up for a small wedding party in June?

    Enquiry, still waiting

    Reply drafted, enquiry loggedHi Grace, thank you for asking, and sorry it took a while. Could we talk on Monday?

Nothing waiting. Every message has a reply drafted and a place to live.

Tonight's listProof marks: Laura's

  1. Answer four booking requestsDiary
  2. Sort Thursday's 3pm clashDiary
  3. Reply to last week's two enquiriesEnquiries
  4. Get the client list into one placeClient records

Tomorrow starts at eight. Nothing left for tonight.

DiaryThis week

Wed10am Facial5.30pm Priya, brows
Thu3pm Facial, booked this morning3pm Jo4.30pm Jo, facial
Fri2pm Martha, nails10am Martha, nails
Sat9am Brows11am Ellie, two lash lifts

EnquiriesReplied to

  • Dangift vouchers
  • Gracewedding party, June

Two from last week, still waiting.

Client recordsOne list

  • Priyanew, brows
  • Jonew, facial
  • Ellie and her sisternew, lashes
  • Danenquiry, vouchers
  • Graceenquiry, wedding

Names in three places: texts, Instagram and a notebook.

Every name, time and message here is made up. Which messages Laura answers for you, and how, is agreed with her before she starts.

Monthly hours

An evening like this, every week, on a plan.

Essential, Premium or Executive: 5, 10 or 20 hours a month, at Laura's own prices.

See the three plans

Start here

Talk it through first.

The free discovery call is where your own evening gets described, and which help fits it.

Book a free discovery call

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The two titles next door to this one: set your own tools up, or hand over your posts.

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