The small print, on the same paper
How booking works
From the free call to the first day of work: what happens, in order, and how to change your mind.
From enquiry to start
- You book the free discovery call through Laura's booking form. It is free, and there is nothing to buy.
- Laura replies to arrange the call.
- The call. You talk through what you need and which help fits.
- A written plan. What Laura will do, the price, and when.
- A start date. Every booking is confirmed by email before any work starts.
Changing your mind
Booked services not tied to a date (monthly hours, one-off fixes, sessions, visits outside a seasonal booking, design and social work, set-ups): you have 14 days to change your mind after booking. Work starts inside those 14 days only if you ask for it to; if you then cancel, you pay for the part already done. You can tell Laura you are cancelling in any clear way, through the booking form, Instagram or LinkedIn, and a model cancellation form comes with the written plan, before you agree to go ahead.
Downloads (printables and app packs): you can cancel within 14 days, unless you ask to download straight away and agree at checkout that you lose that right.
Dated workshops, events and seasonal visits (Celebrate's parties, weddings and launches among them): you have 14 days to change your mind after booking.
Bookings made in your home: the booking details and the cancellation form are given to you on paper or, if you agree, on another durable medium, and a request to start early is made the same way.
If something is not right
To raise a complaint, contact Laura through the booking form, Instagram or LinkedIn.